VOSCOM.ONLINE Legal Plain Text Document: Refund & Billing Policy / Политика оплаты и возвратов Version: 2 Effective date: 2026-04-12 Requested language: ar Source language: ar Source HTML: https://test.voscom.online/legal/ar/refund_billing_policy_v2.php Plain text URL: https://test.voscom.online/legal_text.php?lang=ar&doc=billing JSON metadata URL: https://test.voscom.online/legal_text.php?lang=ar&doc=billing&format=json SHA-256 text: 53386d48cb45537a28e0a60fcca37440f67b7c133812e2d33c13552c3a8da924 SHA-256 source file: c047917fee7e9dbfee7876e2edc2bfcc49a59d5ae8da3b479abd55df2d0e35a8 Last modified: 2026-05-23T20:16:58+00:00 Index: https://test.voscom.online/legal_text.php?lang=ar --- # Payment and Refund Policy Effective date: April 12, 2026 Version: 2 Operator: LIMITED LIABILITY COMPANY “VOSCOM-ONLINE” (LLC “VOSCOM-ONLINE”), Russian Federation, Moscow; Primary State Registration Number (OGRN) 1217700640189, Taxpayer Identification Number (INN) 9719021912, Tax Registration Reason Code (KPP) 771901001 Payment contact: commerce@voscom.online About this document: this is a legal document of the VOSCOM.ONLINE website. VOSCOM.ONLINE is an international MVP/demo resource for AI-assisted embedded systems and Industrial IoT development: MWOS projects, device configuration, firmware builds, browser terminal/flashing tools, engineering documentation, news, market items, and professional collaboration. Important: this Policy applies to the international MVP segment of VOSCOM.ONLINE. During the transitional stage, the service is temporarily operated by LLC “VOSCOM-ONLINE” until the international segment is transferred to a separate foreign operator. Russian users must use the separate VOSCOM.RU segment after it is launched; payments, documents, and refund rules for that segment will be issued separately. ## 1. Scope of Application 1.1. This Payment and Refund Policy forms part of the Terms of Use and the Platform License of VOSCOM.ONLINE. 1.2. This Policy governs payments for access to platform features, plans, add-ons, builds, extended limits, service credits, internal platform units, paid checks, and other paid features, unless special terms are established for a specific transaction. 1.3. This Policy does not govern payments made by the user directly to third parties outside the official VOSCOM.ONLINE payment environment, including payments to sellers, integrators, equipment manufacturers, external providers of models, hosting, domains, delivery, components, or implementation services. ## 2. Payment Models ### 2.1. Subscription Certain features may be provided on a monthly, annual, or other subscription period specified on the plan page, invoice, order form, or in the user account. If the subscription is not cancelled before the start of a new billing period, it may automatically renew for the next period. ### 2.2. Usage-Based Payment AI features, builds, advanced validation, generation, compatibility checks, or other measurable features may be charged based on actual usage within the billing period. ### 2.3. One-Time Payments The Platform may offer one-time payments for additional features, packages, templates, training materials, service actions, access to specific tools, or extended limits. ## 3. Prices, Currency, and Taxes 3.1. Prices, billing periods, included limits, overage fees, and scope of services are specified in the payment interface, plan description, invoice, order form, or user account. 3.2. Unless expressly stated otherwise, the primary currency of the international VOSCOM.ONLINE segment is the United States dollar (USD). 3.3. The international VOSCOM.ONLINE segment is not intended for ruble payments, Russian payment methods, or payment scenarios for users of the Russian segment. Russian payments, if such service is launched, must be processed through the separate VOSCOM.RU segment and separate local documents. 3.4. Taxes, fees, payment provider charges, bank fees, currency conversions, and withholdings may be added to the price or withheld by the payment provider in accordance with applicable law and the terms of the relevant provider. ## 4. Payment Authorization 4.1. By making a payment or enabling a paid feature, you confirm that you are authorized to use the selected payment method and authorize the charging of the applicable amounts. 4.2. You agree that the Operator and its payment providers may process payment information, issue invoices, store payment identifiers, verify transactions, and take anti-fraud measures to the extent necessary for payment processing and security. 4.3. The Operator may decline a payment, suspend a paid feature, or request additional verification if the payment appears suspicious, disputed, prohibited by sanctions, related to the Russian segment, or otherwise risky. ## 5. Subscription Cancellation and Plan Changes 5.1. The user may cancel a subscription through the user account or by contacting support, if the relevant cancellation function is available. 5.2. Cancellation usually stops future charges, but does not automatically entitle the user to a refund of amounts for a billing period that has already started, unless otherwise expressly required by mandatory applicable law or by special plan terms. 5.3. Downgrading a plan, changing a plan, or reducing limits usually takes effect from the beginning of the next billing period, unless the interface or a separate agreement provides otherwise. 5.4. When upgrading a plan or purchasing additional limits, the amount may be charged immediately or prorated for the remaining part of the billing period. ## 6. General Refund Principle 6.1. Unless mandatory applicable law requires otherwise, paid amounts are generally non-refundable after access has been provided, a billing period has started, a build has been performed, a limit has been consumed, a digital result has been delivered, a service credit has been activated, or the relevant feature has been provided. 6.2. Unless expressly stated otherwise, the following are non-refundable: - payments for a billing period that has already started; - amounts for actually used limits, builds, checks, AI generation, storage, uploads, API calls, and other measurable actions; - payments for digital materials, templates, firmware, configurations, build artifacts, or results to which access has already been provided; - service credits, bonuses, internal platform units, and promo codes, if they have already been activated or used; - bank fees, payment provider fees, currency conversion charges, and other external withholdings that the Operator did not actually receive or does not control. ## 7. When a Refund May Be Provided 7.1. The Operator may, at its reasonable discretion, provide a full or partial refund, service credit, or invoice adjustment in the following cases: - a duplicate charge caused by a technical error in the payment environment; - an obvious error by the Operator or its payment infrastructure; - a paid feature was not actually provided for a reason within the Operator’s control; - mandatory applicable law requires a refund; - a refund is expressly provided for in a separate written agreement, invoice, order form, or special promotion. 7.2. A refund may be replaced with a service credit if this is permitted by applicable law and is consistent with the nature of the transaction. ## 8. Engineering, AI, and Firmware Limitations 8.1. VOSCOM.ONLINE is an MVP-stage engineering platform. Successful project generation, build, validation, AI hint, firmware, template, or other digital result does not mean that it is suitable for immediate commercial, industrial, or safe deployment. 8.2. A refund is generally not provided solely because the user: - changed their mind about using the result after receiving it; - failed to conduct their own engineering review; - used unsuitable equipment, incorrect pinout, an incompatible module, or incorrect input data; - expected a different result not described in the plan, interface, or separate agreement; - attempted to use MVP features as a certified industrial product. ## 9. Off-Platform Payments and Third Parties 9.1. If a user enters into a transaction or makes a payment outside the official VOSCOM.ONLINE payment interface, such transaction is made at the user’s own risk. 9.2. Disputes regarding refunds, delivery, warranties, quality, deadlines, taxes, or performance under such external transactions must be resolved directly with the relevant third party, unless the Operator is identified as the seller or payment recipient for the specific transaction. ## 10. Marketplace, Partners, and Sellers 10.1. If the platform lists goods, modules, projects, templates, services, or offers of third parties, the payment and refund rules depend on who is the seller, supplier, payment recipient, or responsible party for the specific transaction. 10.2. If the Operator is expressly identified as the seller or payment recipient, this Policy applies unless special terms are specified for the transaction. 10.3. If the seller, supplier, or payment recipient is a third party, that third party’s terms apply, unless mandatory applicable law requires otherwise. ## 11. Internal Units, Bonuses, and Service Credits 11.1. Internal platform units, bonuses, service credits, promo codes, and similar mechanisms are not money, electronic money, a banking product, a deposit, or a general-purpose means of payment. 11.2. They may be used only within the platform and subject to the terms specified in the interface, plan, or separate document. 11.3. They may have an expiration period, limitations by feature, region, account, plan, or number of transactions, and may be cancelled in the event of erroneous issuance, abuse, fraud, or violation of the platform documents. ## 12. Failed Payments and Suspension of Access 12.1. If a payment fails, is cancelled, disputed, charged back by a bank, or deemed risky, the Operator may suspend paid features, limit quotas, move the account to a free plan, or stop providing the relevant service. 12.2. The user must keep payment information up to date and timely settle any outstanding balance, if such balance arises under an authorized payment model. ## 13. Payment Disputes 13.1. If you believe that a payment was charged in error, you should first contact the Operator at the address specified above and provide details of the account, payment, date, amount, payment method, and reason for the request. 13.2. Unless mandatory applicable law provides for a longer period, payment disputes should be submitted within 14 days from the date of the charge or the date of receipt of the invoice. 13.3. Unfounded payment disputes, chargebacks, fraudulent claims, or circumvention of the official procedure may result in account restrictions, refusal of further paid services, and measures provided for in the platform documents. ## 14. How to Request a Refund 14.1. The request must be sent to commerce@voscom.online. 14.2. In your request, please specify: - account identifier and billing email; - payment date and amount; - invoice, order, transaction number, or other payment identifier; - description of the reason for the refund; - supporting materials, if any. 14.3. The Operator may request additional information to verify the request and prevent fraud. ## 15. Trial Periods and Promotions 15.1. Trial periods, discounts, promo codes, bonuses, and promotions may have separate terms, expiration periods, limits, account restrictions, and cancellation procedures. 15.2. Abuse of trial periods, creation of multiple accounts, circumvention of limits, resale of bonuses, or other bad-faith conduct may result in cancellation of bonuses, refusal of a refund, and account restrictions. ## 16. Enterprise Agreements and Special Terms 16.1. If you and the Operator have entered into a separate written agreement, order form, enterprise agreement, partner agreement, or reseller agreement, the payment, refund, service credit, invoicing, and limit terms set out in that document shall prevail in the relevant part. ## 17. Changes to the Policy 17.1. The Operator may update this Policy. As a general rule, the version in effect on the date of purchase or at the beginning of the relevant billing period applies to the payment, unless mandatory applicable law or a separate agreement requires otherwise. 17.2. The updated version will be published on this page with its effective date. ## 18. Contact For matters relating to payments, invoices, payment methods, refunds, and disputed charges: commerce@voscom.online For general legal matters: support@voscom.online