Support Plan
Support is the senior working plan in which the user is paying no longer simply for access to build resources or team functions, but for the presence of the VOSCOM team within the project contour. Here, an official service layer, human response, and a more mature form of сопровождение appear.
What is included, what limits apply, and when it is time to move to the next level
Support is intended for cases where a project has already moved beyond the mode of “assembled it ourselves and moved on,” and now needs service, support, predictability, and direct interaction with the platform as a partner.
What is included in Support
The main value of the plan is not only the capabilities of the platform, but also the participation of the VOSCOM team in your working route.
- Official technical support, consultations, problem review, and assistance within the allowed service contour.
- High build limits, a priority queue, and a more confident working mode for real commercial tasks.
- Help with architectural questions, project navigation, and handling difficult working situations.
What limits apply to Support
Even the senior working plan is not a limitless enterprise contract. It has its own boundaries so that service remains predictable for both sides.
- Up to 200 standard builds per month, up to 50 heavy builds, and a priority service contour during working hours.
- Support covers platform usage, architectural consultations, and assistance within the plan, but does not replace a separate project contract.
- Separate large-scale pilots, on-prem solutions, special SLAs, and individual customizations are handled separately.
What is not included in Support
Support is a strong working plan, but it does not replace a full enterprise or custom contract for a large corporate project.
- No automatic inclusion of on-prem infrastructure, private servers, or special security requirements.
- No unlimited custom development on demand and no unlimited modifications for specific hardware.
- No universal coverage of any corporate requirement without separate agreement of terms.
How Support differs from Build+
Build+ strengthens the infrastructure. Support adds a human service layer, guidance, and operational predictability.
- Unlike Build+, here you receive not only build resource, but also an official service contour from VOSCOM.
- It becomes possible to discuss architecture, support, and difficult working cases not in self-service mode, but in a more direct format.
- Support is better suited for commercial pilots and deployments, where not only resource matters, but also the platform’s responsibility as a partner.
When Support fits best
This plan is suitable when the cost of mistakes and downtime already becomes higher than the cost of official support.
Pilot commercial launch
When a project enters a real commercial or industrial validation stage and requires support from the platform.
Internal company working contour
When the team no longer wants to rely only on self-service and needs an official technological partner.
The cost of error is high
When stability, speed of response, and clear support determine not just convenience, but the concrete outcome of the project.
Support is needed where adult project responsibility begins
If a project has already become commercially important, tied to deadlines, money, a customer, or internal corporate pressure, Support becomes the most reasonable working level. And if you need an even more closed and individual format, that is already the next contour — enterprise, private, or on-prem by separate agreement.